Refund Policy

  • Is an acute / chronic illness treatment refundable?  
  • No
  • When they cancel their membership is the full amount refunded or a prorated amount?
  • if we choose prorated who figures out that amount?  does Braintree put a dollar amount on that if not then full amount.
  • Is the membership canceled instantly, or do they get to use the reminder of their currently purchased month. 
  • instantly
  • What is a 1 month notice, does this mean that they most cancel 30 days prior to their next payment, what if they give 30 days notice on the date of their payment? 
  • if the payment is cancelled even 1 day into the new month they will forfeit that amount. 
  • How do you handle failed payments, your current day logic cancels a membership instantly the day they don’t pay, if 30 days notice is required, do you contact them directly and send them an invoice for their missed payment? 
  • no need for 30 day notice. can cancel any time but will forfeit payment for the current month which they paid